A user account contains data on vehicles registered in the viaTOLL system. The data is set out according to payment method, communication channel, transactions executed and, in the case of a prepaid account, available funds. Each account may hold one or more vehicles.
There are two account types: pre-paid and post-paid. Users of pre-paid accounts must hold sufficient funds before the toll can be used. Fees for use of toll roads by the vehicles registered on the account are deducted from the user account automatically during the journey. All post-paid account balances (for all vehicles registered on the account) cover the sum of payments that should be settled at an appropriate time, specified in the contract.
|Where can i sign a contract?||Contracts may be signed at Customer Points (CPs) and/or Distribution Points (DPs).||Contracts may be signed at Customer Points (CPs) or via the following fleet card suppliers:
|Settlement deadlines for electronic toll fees||When passing through a toll section fees are automatically deducted from user accounts.||Invoice payment is made at the end of the settlement period, within 14 days of issue of a debit note.|
|Number of accounts||An account is created on the basis of a signed agreement. Contracts may include one or more vehicles.||An account is created on the basis of a signed agreement. Contracts may include one or more vehicles.|
|Use of toll network and account funds||Payment is made prior to using the toll network. Accounts must contain sufficient funds in order for registered vehicles to enter the toll network.||Payment is made automatically after using the toll network.|
|Minimum viaBOX deposit||120 PLN||120 PLN|
|Minimum top-up charge||120 PLN||N/A|
|Maximum top-up charge||The balance on a user's account may not exceed PLN 1.000 multiplied by a number of vehicles assigned to the account.||N/A|
|Minimum warning threshold||100 PLN (Please note that it is possible to set the minimum threshold to a higher amount by choosing the minimum threshold and multiplying it by the number of vehicles required)||N/A|
|Financial security||N/A||Mandatory; requires one of the following:
What happens when your account reaches its minimum threshold?
When the prepaid account balance reaches its specified minimum, the viaBOX will beep twice as the user passes through the toll barrier (as opposed to a single beep when the balance is above the minimum threshold). In such circumstances users are required to immediately top up the account to avoid exhausting all funds.