To file a complaint or ask a question, the viaTOLL system users may use one of the following forms of contact:
Claims submitted via email, mail or fax should include user identification data such as contract ID and/or customer ID.
Financial complaints are accepted in writing only on a filled in and signed complaints application form.
Answers to the questions of the users are provided in Polish, German, Russian and English languages. Each submitted question or complaint is assigned an individual number, which enables following the question status.
|Applies to:||Required information:|
|Inappropriate operation of viaBOX||Please provide in your application:
|Inappropriate operation of viaAUTO|
|Lack of User account top-up||Cash payment:
||Pay card/fleet card payment:
|Incorrect User account top-up|
|Incorrectly calculated toll|
|Refund of the agreement balance||
|Return of viaBOX unit deposit||To recover the deposit you need to return the unit to:
We kindly remind you that pursuant to GTC § 7 section 1: "All returns shall be made with the same method of payment, with which a given payment was made by the User. Should the same method not be possible in order to make a refund, the refund shall be effectuated into a bank account indicated by the User."
If the funds refund should be made into a bank account, the required and essential information includes the name of the beneficiary, the bank name and the bank account number. If the funds refund should be made into an overseas account, IBAN and SWIFT numbers of the bank should be provided.
Additionally, we kindly inform you that the fastest method of funds refund is by crediting the card which was used to make a given payment.