800 101 101

(free of charge from landlines in Poland)

+48 22 521 10 10

(calls from mobile phones or from abroad will be charged)

Your opinion

  • Dear Sir, Dear Madam,

    We kindly request that you spent up to 5 minutes maximum to complete a short questionnaire and provide answers to the questions regarding your Customer service satisfaction level at the viaTOLL System Electronic Toll Collection in Poland.

    Your opinion will allow us to improve the quality of the viaTOLL system User services further.

    This questionnaire is anonymous and discretional. Answers to all questions shall be used only as consolidated statistics reports, without any possibility to link them to an individual and they shall not be used for any marketing or business purposes.p>

    2. How do you evaluate the hereinbelow aspects related to Customer service at the viaTOLL system?
    Please evaluate with the use of a 6-grade-scale, where: 6 – definitely positive, 5 - positive, 4 – rather positive, 3 – rather negative, 2 - negative, 1 – definitely negative. (Please mark your grade)
    2.1. Customer service quality at Distribution Points (located at petrol stations).
    2.2. Customer service quality at Customer Service Points (located in province cities or in their vicinity).
    2.3. Website, call centre, claims, contact with the operator
    (*) denotes a required field