To file a complaint or ask a question, the viaTOLL system users may use one of the following forms of contact:
Claims submitted via mail, letter or fax should contain user identification data, that is identification card or passport number and vehicle registration licence number
Financial complaints are accepted in writing only on a filled in and signed complaints application form.
Answers to the questions of the users are provided in Polish, German, Russian and English languages. Each submitted question or complaint is assigned an individual number, which enables following the question status.